Frequently asked questions

Galleria’s site requires that you input both your ID and email address when logging in.
Membership application online is as follows.
1. Log in using your ID and password.
2. Choose membership card application in the login window.
3. Review your information and select the membership card option from the menu on the left.
4. Read the membership agreement and click “I Agree.”
5. Click the confirm button. You are now a member.
If you can’t find an item online, insert a comment on your order sheet. A customer service representative will contact you and include it in your order.
1. The delivery charge to Downtown Toronto is $16.25 + Tax.
2. Delivery to the downtown core is free with a purchase of $300 or more.
Times may vary day-to-day but usually your order is packaged by 12:30 pm and picked up by the delivery company. Once the delivery has left the store, a customer service representative will contact you to let you know the approximate time of delivery.
If an item is missing send us an email at SHOPMASTER@GALLERIASM.COM and we will include this item on your next order or we will refund you the difference. If you cannot wait until your next order, contact us and we will arrange for it to be delivered to you at a convenient time.
For any changes or cancellations to your order, send an email to SHOPMASTER@GALLERIASM.COM by 9 am on the day of delivery.
Use a different email ID. If you wish to change your email ID, come to the Customer Service Center and ask the customer service representative to change it. Personal information may be asked of you to correctly identify you. This is for the protection of our customers.
York Mills location: Opens 7 am to midnight for 7 days
Thornhill location: Opens 24 hours for 7 days
Oakville location: Opens 7 am to midnight for 7 days (except public holiday)
York Mills location: 865 York Mills Road, Toronto, ON M3B 1Y6

It’s located near York Mills Rd and Don Mills Rd
Public Transit:
Take TTC Bus #95 from York Mills station and get off at Upjohn Rd bus stop right on York Mill Road, then walk to Liberty Plaza. Take TTC Bus #25 at Don Mills station and get off at York Mills Rd bus stop. Walk towards the south to Galleria.

Thornhill location : 7040 Yonge Street, Thornhill, ON L4J 1V7

It’s located near Yonge St and Steels Rd.
Public Transit:
Take TTC Bus #60, #53,or #97 from Finch Station and get off at Steeles Avenue bus stop. Walk to the northwest corner of the intersection.
Customers are able to purchase Korean medicine in health food corner at both locations. Thornhill location also has a pharmacy. And pharmacists are available there to discuss about customers’ need.
Customers are able to preorder Mom’s Chicken every day by 7:30pm at Customer Service Centre over the phone or in person.
Seafood items are on sale after 7pm and cafeteria foods are on sale after 7:30pm every day.
Preorder catering food requires 3 days in advance. Food item list and price can be found on Galleria website or please call Customer service centre to ask.
Go to Galleria online shopping mall website and register your ID & Password by following simple steps. Customers click the items and put the items into your online shopping cart and confirm your order by selecting the delivery date.
Customers can send a parcel and a letter to Korea at lower cost at Galleria. Go to Galleria Customer Service Centre for your delivery needs. The price range depends on the package’s weight and size.
Call Customer Service Centre for vendors’ phone numbers. Our staff will help you to reach them. Thornhill location: 905-771-1474
York Mills location: 647-352-5004
Customers collect Galleria membership points when shopping at Galleria Supermarket if they register and have a customer membership card. Customers can redeem the points for free items.
Customers can receive the redeemed items based on their accrued points. Please refer to Galleria website or call Customer Service Centre for more details.
Galleria membership points can be redeemed for certain gifts. It doesn’t apply for discount.

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Enter your User ID(E-mail Address), then the site will send you a temporary password by the email.